Shipping policy

Shipping Policy

Last updated: October 3, 2026

Thank you for shopping with Odyssey Field Supply. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our online store.

We aim to process and ship orders as quickly and reliably as possible. Shipping times and availability may vary depending on the product, destination, carrier, order size, and other factors described below.

By placing an order with Odyssey Field Supply, you agree to the shipping terms outlined in this policy.

1. Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been successfully authorized.

Business days are generally:

Monday through Friday, excluding major U.S. holidays.

Orders placed:

  • On weekends.
  • On holidays.
  • After normal fulfillment hours.

will generally begin processing on the next available business day.

Processing time is separate from shipping transit time.

For example, an order that requires two business days to process and four business days in transit may take approximately six business days from order placement to delivery.

2. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation generally includes:

  • Order number.
  • Products ordered.
  • Billing information.
  • Shipping information.
  • Order total.
  • Selected shipping method, where applicable.

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible.

3. Shipping Confirmation

Once your order has been prepared for shipment, you may receive a shipping confirmation email.

The shipping confirmation may include:

  • Carrier information.
  • Tracking number.
  • Tracking link.
  • Shipped items.
  • Delivery estimate.

Tracking information may not become active immediately.

In some cases, a carrier may take up to 24–48 hours after shipment confirmation to display the first tracking scan.

4. Shipping Destinations

We ship to destinations made available through our checkout system.

If a shipping address is accepted during checkout, that generally means shipping is available to that destination for the selected products.

Shipping availability may depend on:

  • Product size.
  • Product weight.
  • Carrier coverage.
  • Destination.
  • Local delivery restrictions.
  • Hazardous-material restrictions.
  • Battery shipping restrictions.
  • Applicable laws.

Some products may not be available for shipment to every location.

5. United States Shipping

Most orders are intended for shipment within the United States.

Shipping options may vary for:

  • Contiguous United States.
  • Alaska.
  • Hawaii.
  • U.S. territories.
  • Military addresses.
  • Remote delivery areas.

Additional shipping time or cost may apply to destinations outside the contiguous United States.

6. Shipping Rates

Shipping charges are generally calculated during checkout based on factors including:

  • Order weight.
  • Package dimensions.
  • Delivery destination.
  • Selected shipping method.
  • Carrier rates.
  • Number of packages.
  • Product type.

The shipping amount displayed at checkout is the shipping charge applicable to the order unless otherwise stated.

7. Free Shipping Promotions

We may occasionally offer free or discounted shipping promotions.

Such promotions may be subject to:

  • Minimum order amounts.
  • Specific delivery areas.
  • Eligible products.
  • Promotional periods.
  • Excluded oversized products.
  • Other stated conditions.

A free-shipping promotion does not necessarily apply to every order or destination.

8. Estimated Delivery Times

Estimated delivery times vary depending on the shipping method and destination.

Typical delivery estimates after order processing may include approximately:

Standard Shipping:
3–8 business days.

Expedited Shipping:
2–4 business days where available.

These are estimates only and not guaranteed delivery dates.

Actual transit times may differ.

9. Delivery Estimates Are Not Guarantees

Delivery estimates shown during checkout or provided by a carrier are approximate.

Odyssey Field Supply cannot guarantee delivery on a specific date unless an express delivery commitment is explicitly stated.

Delivery delays may occur because of circumstances outside our direct control.

10. Carrier Selection

We may use different shipping carriers depending on:

  • Destination.
  • Package size.
  • Package weight.
  • Shipping service selected.
  • Carrier availability.
  • Product type.

A specific carrier may not always be guaranteed unless explicitly stated during checkout.

11. Multiple Packages

An order containing multiple products may be shipped in more than one package.

Products may ship separately because they:

  • Are stored in different fulfillment locations.
  • Have different package dimensions.
  • Require separate handling.
  • Become available at different times.
  • Require different shipping services.

You may receive multiple tracking numbers for a single order.

12. Partial Shipments

We may ship available items before the remainder of an order when appropriate.

If an order is split into multiple shipments, you are not necessarily being charged additional shipping fees beyond the amount shown during checkout unless otherwise disclosed.

13. Oversized and Heavy Products

Certain products may require special shipping because of:

  • Weight.
  • Length.
  • Package dimensions.
  • Special handling requirements.

Examples may include:

  • Survey tripods.
  • Leveling rods.
  • Long poles.
  • Large equipment cases.
  • Bulk quantities.

Oversized products may have additional shipping charges.

Any applicable charges will generally be shown before the order is completed.

14. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

  • Street address.
  • Apartment or suite number.
  • City.
  • State.
  • ZIP code.
  • Recipient name.
  • Phone number where requested.

An incorrect or incomplete address may result in:

  • Delivery delays.
  • Package return.
  • Additional shipping charges.
  • Failed delivery.

15. Address Changes

If you need to change your shipping address after placing an order, contact us immediately.

We will make reasonable efforts to update the address before shipment.

However, we cannot guarantee that an address can be changed once:

  • The order has entered fulfillment.
  • A shipping label has been created.
  • The package has been transferred to the carrier.

16. Address Changes After Shipment

Once a package has shipped, address changes may be limited or unavailable.

Some carriers may provide address correction or package redirect services.

Carrier fees may apply.

We are not responsible for carrier fees resulting from a customer-requested address change.

17. Incorrect Addresses

If a package is returned because the customer provided an incorrect or incomplete address, we may require payment of additional shipping charges before reshipping the order.

If a refund is requested instead, original shipping charges and carrier return fees may be deducted from the refund where permitted.

18. PO Boxes

Some products or shipping methods may not be eligible for delivery to PO Boxes.

Large or oversized equipment may require a physical street address.

If a PO Box cannot be used for your order, we may contact you for an alternate address.

19. APO, FPO, and Military Addresses

Where supported, we may ship to eligible APO, FPO, and military addresses.

Transit times may be longer than standard domestic delivery estimates.

Certain oversized, restricted, or battery-containing products may not be eligible for military shipment.

20. Commercial Addresses

We may ship to commercial locations such as:

  • Offices.
  • Construction companies.
  • Engineering firms.
  • Warehouses.
  • Jobsite offices.

Please provide:

  • Company name.
  • Full street address.
  • Suite or unit number.
  • Recipient name.

when applicable.

21. Jobsite Deliveries

If you choose to ship to a construction site or temporary jobsite, you are responsible for ensuring someone is available to receive the shipment.

Jobsites can be difficult for carriers to access.

We strongly recommend using a stable delivery address whenever possible.

22. Tracking

Tracking information is generally provided after shipment.

Tracking may display events such as:

  • Label created.
  • Picked up.
  • In transit.
  • Out for delivery.
  • Delivered.

Carrier tracking information is maintained by the shipping carrier.

23. Tracking Delays

Tracking information may occasionally update slowly.

It is normal for some shipments to go a day or more without a visible tracking update while moving between carrier facilities.

A temporary lack of tracking activity does not necessarily mean that the package is lost.

24. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records successful delivery.

Depending on the destination, the carrier may leave a package:

  • At the front door.
  • At a side door.
  • At a building entrance.
  • With reception.
  • In a mailroom.
  • In a package locker.
  • At another secure location.

25. Signature Requirements

Certain orders may require a signature at delivery.

Signature requirements may apply based on:

  • Order value.
  • Product type.
  • Delivery location.
  • Fraud-prevention considerations.

If a signature is required, someone may need to be present at the delivery address.

26. Unattended Deliveries

When a signature is not required, carriers may leave packages at the delivery location.

Customers are responsible for monitoring tracking information and retrieving packages promptly after delivery.

27. Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, first check:

  • Front and side entrances.
  • Garage area.
  • Mailroom.
  • Reception desk.
  • Package lockers.
  • Building management.
  • Household members.
  • Coworkers.
  • Neighbors.

Carriers sometimes place packages in less visible areas for security.

28. Missing Delivery

If you still cannot locate a package that is marked delivered, contact the carrier and then contact us.

We may request information such as:

  • Order number.
  • Tracking number.
  • Delivery address.
  • Confirmation that surrounding delivery areas were checked.

We may work with the carrier to investigate.

29. Lost Packages

If a shipment appears to be lost in transit, contact us.

Before issuing a replacement or refund, we may need to complete a carrier investigation.

Carrier investigations may take several business days.

Depending on the result, we may provide:

  • Replacement shipment.
  • Refund.
  • Store credit.
  • Another appropriate resolution.

30. Stolen Packages

Once a package has been confirmed as delivered, responsibility for theft may depend on the circumstances.

If you believe a delivered package was stolen:

  • Check with neighbors or building management.
  • Contact the carrier.
  • Contact us.
  • Consider filing a local police report when appropriate.

We review missing-delivery situations individually.

31. Damaged Shipments

Please inspect your package when it arrives.

If the shipping box appears damaged, take photographs before opening it if possible.

Keep all:

  • Packaging.
  • Boxes.
  • Inserts.
  • Labels.
  • Damaged product components.

until the claim has been resolved.

32. Reporting Shipping Damage

If an order arrives damaged, contact us as soon as possible.

We recommend reporting shipping damage within 7 days of delivery.

Please provide:

  • Order number.
  • Photos of the shipping box.
  • Photos of the shipping label.
  • Photos of damaged packaging.
  • Photos of the damaged product.
  • Description of the damage.

33. Damaged Package Resolution

Depending on the circumstances, we may provide:

  • Replacement product.
  • Replacement component.
  • Refund.
  • Store credit.
  • Carrier claim assistance.

Please do not discard the packaging until we confirm that it is no longer needed.

34. Incorrect Products

If you receive an item that is different from what you ordered, contact us promptly.

Do not use or modify the incorrect item.

We may provide return instructions and arrange for:

  • Correct replacement.
  • Refund.
  • Other appropriate resolution.

35. Missing Items

If an order arrives with missing products or components, contact us.

Please include photographs of:

  • Shipping container.
  • Products received.
  • Packaging.
  • Shipping label.

This helps us investigate packing or carrier issues.

36. Backorders

Occasionally, a product may become temporarily unavailable after an order is placed.

If an item is backordered, we may:

  • Hold the order.
  • Ship available items separately.
  • Provide an updated estimate.
  • Offer a substitute.
  • Cancel and refund the unavailable product.

37. Preorder Products

If we offer preorder products, estimated availability dates are approximate.

Preorder dates may change because of:

  • Manufacturing delays.
  • Supplier delays.
  • Shipping disruptions.
  • Import processing.
  • Inventory allocation.

Any applicable preorder terms will generally be displayed with the product.

38. Out-of-Stock Items

If a purchased product becomes unavailable before fulfillment, we may contact you.

You may be offered:

  • Refund.
  • Alternative product.
  • Delayed shipment.

We will not intentionally substitute a materially different product without appropriate notice.

39. Order Changes

If you need to modify an order, contact us as soon as possible.

Changes may include:

  • Quantity.
  • Product.
  • Shipping address.
  • Cancellation.

We cannot guarantee changes after fulfillment begins.

40. Order Cancellation

Orders may generally be canceled before they enter fulfillment.

Once an order has been shipped, it cannot normally be canceled.

After shipment, the order may need to be returned according to our Return and Refund Policy.

41. Failed Delivery Attempts

If a carrier cannot complete delivery, it may:

  • Attempt redelivery.
  • Hold the package for pickup.
  • Return the shipment to sender.

Please monitor tracking for carrier instructions.

42. Packages Returned to Sender

A package may be returned to us because of:

  • Invalid address.
  • Incomplete address.
  • Failed delivery attempts.
  • Refused delivery.
  • Failure to collect a held package.

If this occurs, contact us to determine next steps.

43. Reshipping Returned Packages

If a package is returned for reasons not caused by us, additional shipping charges may apply before we resend it.

Examples include:

  • Incorrect customer address.
  • Failure to pick up the package.
  • Refused delivery.

44. Refused Packages

Refusing a package does not automatically cancel the order.

Refused packages may be returned to us and processed according to our Return and Refund Policy.

Applicable shipping and carrier fees may be deducted from the refund where permitted.

45. Shipping Delays

Although we make reasonable efforts to ship orders promptly, delays may occur.

Possible causes include:

  • Severe weather.
  • Carrier congestion.
  • Holiday volume.
  • Transportation disruptions.
  • Natural disasters.
  • Labor disruptions.
  • Technical outages.
  • Supply chain interruptions.
  • Government restrictions.
  • Regional emergencies.

46. Weather Delays

Carriers may suspend or delay deliveries because of dangerous weather.

Examples include:

  • Hurricanes.
  • Tornadoes.
  • Flooding.
  • Snowstorms.
  • Ice.
  • Wildfires.
  • Severe thunderstorms.

Delivery estimates may change during these events.

47. Holiday Shipping

Order processing and delivery may take longer during major holidays and peak shopping periods.

We recommend placing time-sensitive orders early.

48. Carrier Delays

Once a shipment is transferred to the carrier, transportation is managed by the carrier.

We cannot directly control carrier transit schedules.

However, we will reasonably assist customers with carrier-related issues when possible.

49. Expedited Shipping

If expedited shipping is offered, expedited transit time generally begins after order processing.

For example:

2-day shipping does not necessarily mean delivery two days after the order is placed.

Order processing time may still apply before the package is handed to the carrier.

50. Same-Day Shipping

Unless specifically stated on the product page or during checkout, same-day shipping is not guaranteed.

51. Shipping Cutoff Times

Orders placed later in the business day may begin processing on the next business day.

Specific cutoff times may vary based on:

  • Fulfillment location.
  • Product.
  • Shipping method.
  • Order volume.

52. Battery-Powered Products

Some products containing rechargeable batteries may be subject to carrier restrictions.

Examples may include:

  • Power banks.
  • Rechargeable work lights.
  • Electronic field equipment.

These products may:

  • Require ground transportation.
  • Have limited expedited options.
  • Be restricted from certain destinations.

53. Restricted Products

Some products may be subject to special transportation rules because of:

  • Battery content.
  • Size.
  • Weight.
  • Material.
  • Carrier restrictions.

Checkout availability may automatically reflect applicable restrictions.

54. International Orders

International shipping may be available only where offered during checkout.

If international shipping is available, additional rules may apply.

55. Customs and Import Charges

For international orders, the recipient may be responsible for:

  • Import duties.
  • Customs charges.
  • VAT.
  • Brokerage fees.
  • Local taxes.
  • Other government charges.

Unless specifically stated otherwise, these amounts are not included in our product prices or shipping charges.

56. International Delivery Times

International shipping times may be longer than domestic delivery estimates.

Delivery can be affected by:

  • Customs clearance.
  • Local carriers.
  • Import inspections.
  • Regional transportation.
  • Local holidays.

57. Customs Delays

We are not responsible for delays caused by customs authorities or import processing.

Customers are responsible for providing accurate information needed for customs clearance.

58. International Restrictions

We may cancel an international order if:

  • The product cannot legally be shipped.
  • A carrier will not accept the product.
  • Import restrictions apply.
  • Required delivery services are unavailable.

Any applicable refund will be handled according to the circumstances of the canceled order.

59. Taxes and Duties

Domestic taxes may be collected during checkout where applicable.

International taxes and duties may be handled differently depending on destination.

Customers are responsible for charges imposed by their local authorities unless checkout specifically states that such charges are included.

60. Risk of Loss

Responsibility for packages is subject to applicable law and carrier practices.

We will reasonably assist with legitimate claims involving:

  • Lost packages.
  • Damaged shipments.
  • Delivery issues.

Nothing in this policy is intended to eliminate consumer rights that cannot legally be waived.

61. Product Packaging

We may use packaging appropriate for the item being shipped.

Packaging may include:

  • Corrugated boxes.
  • Protective foam.
  • Plastic mailers.
  • Interior inserts.
  • Protective wrapping.
  • Manufacturer packaging.

Packaging may differ from photographs shown on the website.

62. Recycled Packaging

We may use recyclable, recycled, or appropriately reused shipping materials when suitable.

This does not affect the condition of the product.

63. Environmental Considerations

Where practical, we may attempt to reduce unnecessary packaging while maintaining adequate product protection.

64. Gift Packaging

Gift wrapping or special gift packaging is not guaranteed unless specifically offered during checkout.

65. Shipping Insurance

Certain shipments may include carrier coverage or shipping protection.

Available coverage depends on the carrier and shipping service.

Additional shipping protection may also be offered at checkout.

66. Freight Shipments

Very large or heavy orders may occasionally require freight delivery instead of regular parcel delivery.

If freight delivery is required, we may contact you before shipment.

67. Freight Delivery Requirements

Freight delivery may require:

  • Commercial address.
  • Delivery appointment.
  • Recipient phone number.
  • Loading dock.
  • Liftgate service.
  • Signature.

Additional charges may apply for specialized freight services.

68. Bulk Orders

Large quantity orders may require additional processing time.

Examples include bulk purchases of:

  • Traffic cones.
  • Marking flags.
  • Safety gear.
  • Survey stakes.
  • Other field supplies.

Shipping estimates for bulk orders may differ from standard parcel estimates.

69. Commercial and Wholesale Orders

Commercial or wholesale orders may require:

  • Separate shipping quotation.
  • Freight service.
  • Multiple packages.
  • Longer processing time.

We may contact you to confirm shipping arrangements.

70. Shipment Inspection

Please inspect deliveries promptly.

Reporting damage or shortages shortly after delivery allows us to investigate more effectively.

71. Return Shipping

Return shipping is governed by our Return and Refund Policy.

Do not send merchandise back without following the applicable return instructions.

72. Original Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The wrong item was shipped.
  • The product arrived defective.
  • The product arrived damaged.
  • Another fulfillment error occurred on our part.

Additional exceptions may apply where required by law.

73. Delivery Instructions

You may be able to provide delivery instructions through:

  • Checkout.
  • Carrier tracking tools.
  • Carrier delivery management services.

We cannot guarantee that every delivery instruction will be followed by the carrier.

74. Customer Availability

For deliveries requiring signatures or special handling, customers are responsible for being available to receive the shipment or making appropriate arrangements with the carrier.

75. Shipping Fraud Prevention

We may delay shipment when an order requires additional payment or identity verification.

This can help protect:

  • Customers.
  • Payment account owners.
  • Our business.

An order undergoing verification is not considered late solely because additional verification was reasonably required.

76. High-Value Orders

Higher-value orders may receive additional review before shipment.

We may also require:

  • Signature confirmation.
  • Additional verification.
  • Secure delivery method.

77. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Changes may reflect:

  • Carrier changes.
  • Fulfillment changes.
  • New products.
  • Shipping service changes.
  • Regulatory requirements.
  • Operational updates.

The current version will be posted on our website.

78. Contact Us

If you have questions about shipping, tracking, delivery, damaged packages, or an existing order, contact:

Odyssey Field Supply
Email: justin@odysseyengineeringgrp.com
Website: odysseyengineeringgrp.com

When contacting us about an order, please include your order number and, when available, your tracking number so we can assist you more efficiently.