Terms of service

Terms of Service

Last updated: October 3, 2026

Welcome to Odyssey Field Supply. These Terms of Service govern your access to and use of our website, online store, products, services, features, checkout systems, customer accounts, communications, and related services.

Throughout these Terms, the words “we,” “us,” “our,” “Odyssey,” “Odyssey Field Supply,” and similar references mean the operator of the Odyssey Field Supply online store. The words “you,” “your,” “customer,” and “user” refer to any person who visits, accesses, browses, creates an account on, communicates through, or purchases from our store.

By visiting our website, creating an account, submitting information, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use the website or purchase products through our store.

These Terms should be read together with our:

  • Privacy Policy.
  • Return and Refund Policy.
  • Shipping Policy.
  • Any product-specific terms.
  • Any additional notices or policies displayed during checkout.

1. Online Store Terms

Our website provides an online storefront through which customers may browse and purchase products including, but not limited to:

  • Surveying equipment.
  • Field supplies.
  • Engineering accessories.
  • Construction layout tools.
  • Measuring equipment.
  • Safety equipment.
  • Worksite accessories.
  • Field inspection supplies.
  • Technical office supplies.
  • Electronic field equipment.
  • Professional tools and accessories.

Product availability may change at any time.

We may add, remove, replace, discontinue, or modify products without prior notice.

2. Eligibility

By using our website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement.
  • You are at least the age of majority in your jurisdiction or are using the store with appropriate authorization.
  • The information you provide is accurate and complete.
  • You are authorized to use the payment method submitted.
  • Your purchase is for a lawful purpose.

Businesses purchasing on behalf of an organization represent that the person placing the order has authority to bind that organization to these Terms.

3. Business and Professional Purchases

Many products offered through Odyssey Field Supply are designed for professional, commercial, industrial, construction, engineering, surveying, inspection, utility, or field use.

Customers are responsible for determining whether a particular product is appropriate for their:

  • Intended application.
  • Worksite.
  • Equipment.
  • Safety requirements.
  • Industry standards.
  • Local regulations.
  • Professional use.

Product listings are not a substitute for professional judgment, workplace safety procedures, manufacturer instructions, engineering standards, or regulatory requirements.

4. Products and Product Information

We make reasonable efforts to describe our products accurately.

However, product information may occasionally contain:

  • Typographical errors.
  • Incomplete information.
  • Manufacturer revisions.
  • Packaging changes.
  • Minor specification variations.
  • Color differences.
  • Photography differences.
  • Updated components.
  • Substitute packaging.

Images are provided for general product representation.

Actual products may differ slightly from images in:

  • Color.
  • Finish.
  • Packaging.
  • Hardware.
  • Accessories.
  • Minor cosmetic details.

These differences do not necessarily mean that a product is defective or incorrect.

5. Product Specifications

Dimensions, weight, capacity, range, material descriptions, battery capacity, measurement range, pack quantities, and other specifications are based on the information available to us at the time of listing.

Customers should verify critical dimensions or specifications before purchasing equipment for a specific technical application.

Where manufacturer specifications apply, those specifications generally control over informal website descriptions.

6. Product Availability

All products are subject to availability.

A product appearing on our website does not guarantee that the item is currently available.

Inventory levels may change between:

  • Adding a product to your cart.
  • Starting checkout.
  • Completing payment.
  • Order processing.

If a product becomes unavailable after an order is placed, we may:

  • Cancel the affected item.
  • Cancel the order.
  • Offer a replacement.
  • Offer an alternative product.
  • Issue a refund for the unavailable item.

7. Prices

Prices are shown in the currency displayed during checkout.

We may change product prices at any time without prior notice.

Price changes do not generally affect orders that have already been accepted and paid.

Prices may vary because of:

  • Promotions.
  • Inventory levels.
  • Supplier pricing.
  • Product revisions.
  • Shipping conditions.
  • Sales events.
  • Market conditions.

8. Pricing Errors

Occasionally, an item may be listed with an incorrect price.

If we identify a material pricing error, we may:

  • Cancel the order.
  • Contact you for confirmation.
  • Offer the product at the corrected price.

We are not obligated to fulfill an order at an obviously incorrect price caused by a technical, typographical, or administrative error.

If payment has already been captured for a canceled order, we will issue an appropriate refund.

9. Promotions and Discounts

Promotional codes, discounts, coupons, and offers may be subject to additional conditions.

Unless otherwise stated:

  • Discounts cannot be exchanged for cash.
  • Only one discount may apply per order.
  • Promotions may expire.
  • Promotions may exclude certain products.
  • Promotions may be limited to certain customers.
  • Promotions may be canceled or modified.

Discounts are applied to eligible merchandise only unless expressly stated otherwise.

10. Taxes

Applicable sales tax, use tax, or similar charges may be calculated during checkout.

The amount may depend on:

  • Shipping destination.
  • Billing address.
  • Applicable tax rules.
  • Product category.
  • Customer tax status.

Customers claiming tax-exempt status may be required to provide valid documentation.

Customers remain responsible for any taxes they are legally required to pay.

11. Orders

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to review orders before acceptance.

An order may be considered accepted when:

  • Payment has been approved.
  • The order has entered fulfillment.
  • We send an order confirmation or shipping confirmation.

We may refuse or cancel an order where reasonably necessary.

12. Order Verification

We may verify certain orders before shipment.

Verification may include confirming:

  • Billing information.
  • Shipping information.
  • Payment authorization.
  • Customer identity.
  • Order details.
  • Business information.
  • Unusual transaction activity.

We may contact you for additional information if necessary.

Failure to provide requested verification may result in delay or cancellation.

13. Fraud Prevention

We use reasonable measures to protect customers and our business against unauthorized transactions and fraud.

We may review or decline orders that appear unusual, including those involving:

  • Inconsistent billing information.
  • Unusual order volume.
  • Repeated failed payments.
  • High-risk payment activity.
  • Suspected unauthorized card use.
  • Suspicious account behavior.
  • Shipping address irregularities.

Nothing in this section guarantees that fraudulent transactions can always be detected.

14. Payment

Payment is generally required before an order is fulfilled.

Depending on the checkout options available, payment methods may include:

  • Credit cards.
  • Debit cards.
  • Digital wallets.
  • Other approved payment methods.

Payment processing may be provided by third-party payment processors.

By submitting payment information, you authorize the applicable payment provider and us to process charges related to your order.

15. Payment Authorization

A payment authorization does not always mean the transaction has been finally settled.

Banks and payment providers may:

  • Place authorization holds.
  • Delay settlement.
  • Decline transactions.
  • Reverse authorizations.
  • Require additional verification.

We do not control your bank's processing procedures.

16. Payment Security

Payment information may be handled by third-party payment providers rather than stored directly by us.

Customers are responsible for maintaining the confidentiality and security of:

  • Payment credentials.
  • Account passwords.
  • Device access.
  • Authentication information.

You should immediately notify your financial institution if you suspect unauthorized payment activity.

17. Shopify Platform

Our online store may operate using Shopify technology and infrastructure.

Shopify may provide functionality related to:

  • Store hosting.
  • Checkout.
  • Payments.
  • Customer accounts.
  • Order processing.
  • Fraud detection.
  • Analytics.
  • Technical services.

Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and policies.

18. Shipping

Shipping options and estimated delivery times may be displayed at checkout.

Shipping estimates are not guaranteed delivery dates.

Delivery times may be affected by circumstances including:

  • Carrier delays.
  • Weather.
  • Holidays.
  • Inventory availability.
  • Address issues.
  • Regional disruptions.
  • Customs procedures.
  • Transportation interruptions.

19. Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address.

We are not responsible for delivery problems caused by inaccurate information supplied by the customer.

If you discover an error after placing an order, contact us immediately.

We may not be able to modify the shipping address after fulfillment has begun.

20. Delivery

An order may be considered delivered when carrier tracking indicates successful delivery.

Customers are responsible for monitoring tracking information and retrieving packages promptly.

Depending on the shipment, delivery may be made to:

  • A residence.
  • A business.
  • A mailroom.
  • A reception area.
  • A package locker.
  • Another carrier-approved delivery location.

21. Lost Shipments

If tracking does not show delivery within a reasonable period, contact us.

We may open an investigation with the shipping carrier.

Carrier investigations may require time to complete.

Depending on the circumstances, available resolutions may include:

  • Replacement shipment.
  • Refund.
  • Carrier claim.
  • Additional delivery attempt.

22. Delivered but Missing Packages

If tracking shows a package as delivered but you cannot locate it, first check:

  • Mailroom.
  • Reception.
  • Household members.
  • Neighbors.
  • Building management.
  • Package lockers.
  • Alternate delivery locations.

Then contact the carrier and us if the shipment remains missing.

Resolution of delivery disputes may depend on carrier records and available evidence.

23. Returns

Returns are governed by our separate Return and Refund Policy.

Unless otherwise specified, eligible returns generally must be requested within the stated return period and returned in appropriate condition.

Please review the Return and Refund Policy before purchasing.

24. Refunds

Approved refunds are generally issued to the original payment method.

Processing times may depend on:

  • Our return inspection.
  • Payment processor timelines.
  • Bank processing times.
  • Card issuer procedures.

We cannot guarantee the exact date a financial institution will post a refund.

25. Exchanges

Eligible exchanges may be available depending on product condition and inventory.

We may require the original item to be returned before sending a replacement.

26. Damaged or Defective Products

Customers should inspect products after delivery.

If an item arrives damaged or appears defective, contact us promptly.

We may request:

  • Order number.
  • Photographs.
  • Video.
  • Packaging photographs.
  • Description of the problem.

Depending on the circumstances, we may offer a:

  • Replacement.
  • Repair solution.
  • Refund.
  • Store credit.
  • Replacement part.

27. Safety Equipment

Safety products may include:

  • Safety vests.
  • Reflective jackets.
  • Hard hats.
  • Safety glasses.
  • Traffic cones.
  • Other protective equipment.

Customers are responsible for ensuring that safety equipment is appropriate for their intended workplace and applicable regulations.

A product being offered for sale does not guarantee suitability for every workplace, hazard, regulation, or safety standard.

28. Surveying and Measuring Equipment

Surveying, measuring, layout, and inspection products may require:

  • Calibration.
  • Correct setup.
  • Proper field procedures.
  • Routine inspection.
  • Appropriate training.

Customers are responsible for determining whether equipment accuracy is sufficient for their intended use.

We are not responsible for measurement errors caused by:

  • Improper use.
  • Improper setup.
  • Damage.
  • Lack of calibration.
  • Incorrect interpretation.
  • Environmental conditions.
  • User error.

29. Electronic Products

Electronic products such as:

  • Laser meters.
  • Digital gauges.
  • Work lights.
  • Power banks.
  • Electronic field accessories.

must be used according to applicable instructions and specifications.

Customers should not expose electronic products to conditions beyond the product's intended ratings.

30. Batteries and Charging

Rechargeable products must be charged using appropriate equipment.

Improper charging equipment, damaged cables, unauthorized batteries, overheating, physical damage, or improper storage may create safety risks.

Stop using a battery-powered product if it:

  • Swells.
  • Leaks.
  • Emits unusual heat.
  • Produces unusual odors.
  • Shows significant physical damage.

31. Professional Use

Some products are intended primarily for professional or commercial use.

Purchasing a professional product does not itself provide:

  • Professional certification.
  • Technical training.
  • Licensing.
  • Regulatory authorization.

Customers remain responsible for proper training and legal compliance.

32. Use of the Website

You agree to use our website only for lawful purposes.

You must not use the website to:

  • Commit fraud.
  • Violate laws.
  • Interfere with website operation.
  • Attempt unauthorized access.
  • Distribute malicious software.
  • Abuse payment systems.
  • Scrape data in a manner that disrupts the service.
  • Circumvent security controls.
  • Impersonate another person.
  • Submit false information.
  • Infringe intellectual property rights.

33. Prohibited Uses

You may not use the website or its content:

  • For unlawful purposes.
  • To solicit unlawful acts.
  • To violate regulations.
  • To infringe intellectual property rights.
  • To harass or abuse others.
  • To submit intentionally false information.
  • To upload malicious code.
  • To collect personal information unlawfully.
  • To interfere with security features.
  • To attempt unauthorized access to systems.

We may terminate or restrict access for violations.

34. Website Availability

We aim to keep our website available and functional.

However, uninterrupted availability is not guaranteed.

The website may become unavailable because of:

  • Maintenance.
  • Technical problems.
  • Hosting issues.
  • Security incidents.
  • Internet failures.
  • Third-party outages.
  • Updates.

We may modify, suspend, or discontinue website functions at any time.

35. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your login information.

You are responsible for activity occurring under your account unless the activity resulted from circumstances outside your reasonable control.

36. Account Information

You agree to provide accurate account information.

You should keep your:

  • Email address.
  • Shipping information.
  • Billing information.
  • Contact information.

current and accurate.

37. Account Security

If you suspect that your account has been compromised, change your password and contact us promptly.

We may temporarily suspend an account if we reasonably believe unauthorized access has occurred.

38. Account Termination

We may suspend or terminate accounts associated with:

  • Fraud.
  • Abuse.
  • Unauthorized transactions.
  • Repeated policy violations.
  • Malicious activity.
  • Security risks.

Termination does not eliminate payment obligations for valid purchases made before termination.

39. Intellectual Property

Unless otherwise stated, website materials are owned by or licensed to Odyssey Field Supply.

This may include:

  • Website design.
  • Product photography.
  • Logos.
  • Graphics.
  • Text.
  • Layout.
  • Product descriptions.
  • Icons.
  • Software elements.
  • Branding.

These materials are protected by applicable intellectual property laws.

40. Limited Use of Website Content

You may view and use the website for personal or legitimate business purchasing purposes.

You may not reproduce, republish, commercially distribute, or exploit website content without authorization, except where permitted by law.

41. Trademarks

Names, logos, marks, designs, and branding displayed on the website may be trademarks or other protected identifiers.

Use of the website does not grant any ownership rights in those marks.

42. Product Reviews

We may permit customers to submit reviews or other content.

By submitting content, you represent that:

  • It is truthful.
  • You have the right to submit it.
  • It does not violate another person's rights.
  • It is not fraudulent.
  • It does not contain malicious material.

43. User Content

If you submit reviews, photographs, feedback, suggestions, or similar material, you grant us a non-exclusive, worldwide, royalty-free right to use that content in connection with our store and services, to the extent permitted by law.

We are not obligated to publish every submission.

44. Review Moderation

We may remove or decline content containing:

  • Spam.
  • Threats.
  • Harassment.
  • Illegal material.
  • False statements.
  • Personal information.
  • Advertising.
  • Malicious links.
  • Irrelevant content.

We may also remove content that violates applicable platform rules.

45. Feedback

If you voluntarily provide product suggestions, website ideas, or other feedback, we may use that feedback without obligation to compensate you unless separately agreed in writing.

46. Third-Party Links

Our website may contain links to third-party websites.

These may include:

  • Shipping carriers.
  • Payment services.
  • Manufacturers.
  • Social networks.
  • Mapping tools.
  • Other services.

We do not control third-party websites.

Accessing them is subject to their own terms and privacy practices.

47. Third-Party Services

We may rely on third-party providers for services such as:

  • Payment processing.
  • Hosting.
  • Shipping.
  • Analytics.
  • Fraud screening.
  • Email.
  • Customer support.

We are not responsible for disruptions caused solely by independent third-party providers beyond our reasonable control.

48. Optional Tools

We may provide access to third-party tools that we do not control.

These tools may be provided on an “as available” basis.

Your use of those tools may be subject to third-party terms.

49. Privacy

Your use of the website is also subject to our Privacy Policy.

Information may be collected and processed for purposes including:

  • Order fulfillment.
  • Payment processing.
  • Customer service.
  • Fraud prevention.
  • Website operation.
  • Analytics.
  • Legal compliance.

50. Communications

By placing an order, you agree that we may contact you regarding:

  • Order confirmation.
  • Payment.
  • Delivery.
  • Returns.
  • Customer service.
  • Account security.
  • Important transaction information.

Marketing communications are handled separately where required.

51. Electronic Communications

You agree that transactional communications may be delivered electronically.

Electronic communications may satisfy legal requirements that certain communications be provided in writing where permitted by law.

52. Errors and Omissions

Information on our website may occasionally contain:

  • Typographical errors.
  • Pricing errors.
  • Incorrect inventory information.
  • Product description errors.
  • Shipping errors.

We may correct errors at any time.

53. Warranty Disclaimer

Except where a warranty is expressly provided, products and services are provided subject to applicable law and any manufacturer warranties.

To the maximum extent permitted by applicable law, we do not make additional implied guarantees beyond those that cannot legally be excluded.

Some jurisdictions provide statutory consumer rights that cannot be waived by contract.

Nothing in these Terms is intended to eliminate those rights.

54. Manufacturer Warranties

Certain products may include warranties provided by manufacturers.

Manufacturer warranty coverage is governed by the applicable manufacturer's terms.

We may assist customers with warranty information where reasonably available.

55. No Guarantee of Results

We do not guarantee that any product will produce a particular commercial, engineering, surveying, construction, safety, or operational result.

Results depend on factors including:

  • Installation.
  • Training.
  • Use.
  • Environmental conditions.
  • Equipment compatibility.
  • Maintenance.
  • Calibration.
  • User judgment.

56. Limitation of Liability

To the fullest extent permitted by law, Odyssey Field Supply and its owners, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website or products.

This may include, where legally permitted:

  • Lost profits.
  • Lost data.
  • Lost business opportunities.
  • Project delays.
  • Loss of use.
  • Indirect economic loss.

Nothing in these Terms excludes liability that cannot legally be excluded.

57. Product Liability Limitations

Customers must use products according to applicable instructions and accepted safety practices.

We are not responsible for harm caused solely by:

  • Unauthorized modification.
  • Improper installation.
  • Misuse.
  • Negligent use.
  • Failure to maintain equipment.
  • Use outside stated product specifications.
  • Deliberate abuse.

This section does not limit rights that cannot legally be waived.

58. Maximum Liability

Where permitted by law, our aggregate liability relating to a particular purchase will generally not exceed the amount paid for the product giving rise to the claim.

This limitation does not apply where prohibited by law.

59. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Odyssey Field Supply and its affiliates, employees, contractors, and service providers from claims arising from your:

  • Violation of these Terms.
  • Unlawful use of the website.
  • Misuse of products.
  • Infringement of another person's rights.
  • Fraudulent activity.

This provision does not apply to claims resulting solely from our own unlawful conduct.

60. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control.

Examples may include:

  • Severe weather.
  • Natural disasters.
  • Fire.
  • Flood.
  • Transportation disruptions.
  • Carrier interruptions.
  • Labor disputes.
  • Government restrictions.
  • Cyber incidents.
  • Internet outages.
  • Supplier failures.
  • Public emergencies.

We will make reasonable efforts to resume performance when practicable.

61. Export and International Restrictions

Certain products may be subject to export restrictions or other laws.

Customers are responsible for complying with applicable import, export, and local regulations.

We may refuse orders where shipment would violate applicable laws or carrier restrictions.

62. Resale

Unless expressly restricted, products may be purchased for legitimate business use.

However, customers may not falsely represent themselves as:

  • Odyssey Field Supply.
  • An official distributor.
  • An authorized dealer.

unless written authorization has been provided.

63. Bulk Orders

Large or unusually high-volume orders may be subject to:

  • Additional verification.
  • Different shipping arrangements.
  • Longer lead times.
  • Special pricing.
  • Separate terms.

We may contact customers before fulfilling such orders.

64. Commercial Customers

Commercial customers are responsible for ensuring that purchases comply with their:

  • Procurement policies.
  • Employer policies.
  • Project requirements.
  • Safety standards.
  • Regulatory obligations.

65. Purchase Orders

If purchase orders are accepted, any additional terms printed on a customer purchase order do not modify these Terms unless separately agreed by us in writing.

66. Order Quantity Limits

We may limit quantities available for purchase.

Quantity limits may apply because of:

  • Inventory availability.
  • Manufacturer restrictions.
  • Fraud prevention.
  • Promotional restrictions.
  • Shipping limitations.

67. Right to Refuse Service

We may refuse service where reasonably necessary for lawful business purposes.

We will not refuse service for unlawful discriminatory reasons.

68. Chargebacks

Customers should contact us first when possible if there is an issue with an order.

If a chargeback is opened, we may provide transaction and fulfillment information to the payment provider as part of the dispute process.

We may be unable to issue a separate refund while a chargeback remains active.

69. Duplicate Refunds

Customers are not entitled to receive both:

  • A direct merchant refund.
  • A successful chargeback reimbursement.

for the same transaction.

Duplicate reimbursements may be corrected.

70. Abuse of Store Policies

We may restrict purchases or returns where there is reasonable evidence of:

  • Repeated return abuse.
  • False claims.
  • Product substitution.
  • Refund fraud.
  • Chargeback abuse.
  • Intentional misuse of promotions.

Legitimate customer claims will continue to be handled according to applicable policies.

71. Changes to Products

Manufacturers may revise products without notice.

Updates may affect:

  • Packaging.
  • Colors.
  • Minor dimensions.
  • Accessories.
  • Hardware.
  • Materials.
  • Cosmetic design.

A manufacturer revision that does not materially reduce the product's stated functionality does not automatically make the product incorrect.

72. Discontinued Products

We may discontinue products at any time.

Discontinued status does not affect valid rights relating to previously purchased products.

73. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

74. No Waiver

Failure to enforce a provision of these Terms does not automatically waive our right to enforce it later.

75. Assignment

You may not assign your rights under these Terms without our consent where consent is legally permitted to be required.

We may assign our rights and obligations in connection with a legitimate business transfer, restructuring, merger, or sale.

76. Entire Agreement

These Terms, together with applicable store policies and order-specific terms, constitute the agreement governing your use of our online store.

They replace prior communications relating to the same subject matter unless otherwise expressly agreed.

77. Headings

Section headings are provided for convenience.

They do not limit the meaning of the provisions.

78. Interpretation

Words such as “including” and “includes” should generally be interpreted as meaning “including without limitation” where appropriate.

Singular terms may include the plural where context requires.

79. Governing Law

These Terms are governed by applicable United States law and the applicable laws of the state in which Odyssey Field Supply principally operates, without giving effect to conflict-of-law rules that would require application of another jurisdiction's laws.

Mandatory consumer protections that apply in your jurisdiction remain unaffected.

80. Disputes

Before initiating formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue.

Nothing in this section prevents either party from pursuing rights available under applicable law.

81. Venue

Where legally permitted, legal proceedings relating to these Terms may be brought in an appropriate court with jurisdiction over Odyssey Field Supply's principal place of business.

Any mandatory jurisdictional rights provided by applicable law remain unaffected.

82. Changes to These Terms

We may update these Terms of Service periodically.

Changes may be made because of:

  • Store changes.
  • New products.
  • Payment changes.
  • Shipping changes.
  • Legal requirements.
  • Platform changes.
  • Operational changes.

The updated version will be posted on our website with a revised “Last updated” date.

83. Continued Use

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Orders already completed may remain governed by the terms applicable when the order was placed where required.

84. Contact Information

Questions about these Terms of Service may be sent to:

Odyssey Field Supply
Email: justin@odysseyengineeringgrp.com
Website: odysseyengineeringgrp.com

For questions regarding a specific order, include your order number in your message.